Last Updated: 11-29-2023
Thank you for choosing Sufians. This Cancellation Policy outlines our procedures for canceling orders of both physical and digital products.
Physical Products
- Cancellation Before Shipment: You can cancel your order for a full refund if it has not been shipped. To cancel an order, please contact us at help@sufians.com.bd with your order number and request.
- Cancellation After Shipment: If your order has already been shipped, the standard refund policy for physical products applies. Please refer to our Refund Policy for more details.
Digital Products
- Cancellation Before Download/Access: You can cancel your order for a full refund of digital products if they have not been downloaded or accessed. To cancel, please contact us at help@sufians.com.bd with your order number and request.
- Cancellation After Download/Access: Once a digital product has been downloaded or accessed, orders cannot be canceled, and refunds will not be provided. If you experience any difficulties with your digital purchase, please contact us at help@sufians.com.bd for assistance.
Refund Processing
Refunds for canceled orders will be processed using the same payment method used for the original purchase. Please allow [number] business days for the refund to be reflected in your account.
Contact Us
If you have any questions or concerns regarding our Cancellation Policy, please contact us at help@sufians.com.bd.
Changes to This Policy
We reserve the right to update or modify this Cancellation Policy at any time. The latest version will be posted on this page with the revised date.