Overview
Physical Products
We at Sufians want you to be completely satisfied with your purchase. If you’re not satisfied with a physical product you’ve purchased, you may request a refund within 25 days of receiving the product. To initiate a refund, please contact us at help@sufians.com.bd with your order number and reason for the return. Products must be returned in their original condition, and the customer is responsible for return shipping costs.
Digital Products
Due to the nature of digital products, we regret that we cannot offer refunds once the ebook has been downloaded or accessed. If you encounter any issues with your digital purchase, please reach out to our support team at help@sufians.com.bd, and we’ll do our best to assist you.
Cancellation Policy
Physical Products
You can cancel your order for a full refund if it has not been shipped. If the order has already been shipped, the standard refund policy applies. To cancel an order, please contact us at help@sufians.com.bd with your order number and request.
Digital Products
Once a digital product has been downloaded or accessed, orders cannot be canceled, and refunds will not be provided. If you experience any difficulties with your digital purchase, please contact us at help@sufians.com.bd for assistance.
For any questions or support regarding refunds, cancellations, or product-related issues, please reach out to our support team at help@sufians.com.bd. We’re here to help ensure your satisfaction with our products and services.